Failed PACS (Physical Access Control) operations alert you to areas that need attention and may be related to the thermostat, lock, or keys.
When you see a PACS alert, follow these steps to review the alert:
If the alert is related to a Resident or unit, note the location/unit number. If related to a User, note the User’s name.
From the Site Management tile, select PACS Queue Log
From the Status filed, select Failed
Search by either location/unit number or User (from step 1)
This will bring up alerts associated with the location/unit or User
Review the PACS Queue Log. Here you can view the notes related to the fail.
The PACS Trigger will indicate the event that triggered the error
If the trigger is Revoke Temporary Access, perform the Sync a Lock procedure (click option below)
If the error is related to the thermostat or lock, follow the troubleshooting steps for the thermostats or locks.
Once you verify all lock/thermostat information is correct, select Retry from the PACS Queue Log
If after a few minutes you still see the error - contact IoT support
Need help?
Use the Chat with Support feature in your Quext portal or Quext app .
You can also search our full help desk library within your Quext Help Center.