Quext

Support

Kurt Reagan

For customer using Quext Smart Communities (IoT) products like thermostat, locks, lights, etc.

Smart Communities

Schedule a Training Session

Staff Guides

Staff - Admin App Tutorial

Staff - Activate Lock (Schlage/Allegion)

Staff - Admin App Lock Sync

Staff - Replace a Lock

Staff - Replace a Thermostat

Staff - Assign Thermostat to Quext Database

Staff - (Yale) Activate Lock & PIN Codes

Staff - View/Manage Your PIN Code

Admin App 

Staff - Create a New Staff User

Staff - Delete a User

Staff - Issue Staff & Vendor Keys

Staff - Assign Temporary Access for Staff & Vendors

Staff - Revoke Staff & Vendor Keys

Staff - Revoke Temporary Access

Staff - Create a Quext Pass

Manage access to common areas and buildings for specific groups when they are added to your Quext Smart Home system.

Staff - Manage Access Control

Staff - Manage the Integration Queue

Staff - Create an Access Schedule

Staff - Grant Access to Vacant Units

This article is for customers who have locks (for example Yale locks) that use PIN codes for access.

Staff - Create PIN Code & Assign Temporary Access

Access

These steps are for communities who do not have their Property Management System integrated with Quext.

Staff - Create a New Resident Lease

Staff - Issue/Revoke Resident Key

These steps are for communities that do not have their Property Management System integrated with Quext.

Staff - Execute Resident Move-In / Move-Out

Staff - Change Resident Email

Staff - Reset Resident Password

Staff - Manage Resident Lease Changes

This process should only be used in case of emergencies.

Staff - Create a Manual Lease (Integrated Properties)

Resident Management

Staff - Create a Vendor

Staff - Delete a Vendor

Vendors

Staff - View/Manage Device Lists

Staff - View Device Battery Status

Staff - Pull A Lock History

Staff - Manage Light Switches & Residents' Use

Staff - Manage Leak Sensors & Leak Notifications

Device Management

Staff - Thermostat Indicators Overview

Staff - Set Up Energy Savings Mode

Staff - Create a Smart Schedule (Thermostat Automations)

Staff - Manage Recommended Move-In Settings

Staff - Override a Thermostat

Thermostats

Staff - Customer Web Store

Having an issue with your Quext Smart Community portal or devices? Let's troubleshoot!

Quext Customer Support

Customer Support

Understand what Wallet Access supports, which hardware is compatible, and what’s required before enabling NFC on locks.

Staff - Getting Started with Wallet Access (NFC)

Step-by-step instructions for activating NFC on supported locks and verifying successful configuration before resident rollout.

Staff - Field Installation Guide: Enabling NFC on Locks

Diagnose and resolve common Wallet Access issues reported during installation or by residents, and know when to escalate

Staff - Troubleshooting Wallet Access

Learn how to issue and revoke Wallet credentials, manage device changes, and understand billing impact.

Staff - Managing Wallet Credentials, Access, and Billing

Articles around feature descriptions, installation/ troubleshooting, and more!

Wallet (NFC) Credentials

Staff - Key Fob Distribution

Staff - Use a Card Reader

Keys

Internet - Plans & Devices

Internet - Settings/Network & Connected Devices

Google Fiber

Maintenance - Troubleshooting Devices

Maintenance - Failed PACS Operation

Maintenance Guides

Maintenance - Jumpstart a Lock

Maintenance - Install a Physical Lock (Schlage)

Locks

Maintenance - Thermostat Installation

Covers what a heat pump is, what heat pumps do, and provides a wiring diagram.

Maintenance - Heat Pump Overview

Maintenance - Program a Thermostat for a Heat Pump

Maintenance - Tektelic Gateway Installation

Maintenance - Kona Macro Gateway Installation

Gateways

Resident Guides

Resident App - Reset Password

Resident App - Install & Setup

Resident App - Create a Guest Pass

Resident App - Create/Modify/Delete a Thermostat Schedule

Resident App - Operate the Thermostat

Resident App - Operate the Door Lock

Resident App - Operate Smart Lights

Resident App - More Page

For residents who manage their internet plans/payments through the Quext app.

Resident App - Internet

Resident App - Perform a Sync

Resident App

Resident Devices - Thermostat Indicators Overview

Resident Devices - Manual Lock Control

Resident Devices - Manual Thermostat Control

Devices

Resident - Lockout Protocol

Lockout Troubleshooting

Learn how to add your Wallet key and use it to unlock doors—no physical key required.

Residents - How to Set Up and Use Wallet Access

Resident - Wallet Key Tips and Tricks

Using wallet access on your smart phone and/or watch. 

Wallet Access

Find answers and get help from Intercom Support and Community Experts

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