IMPORTANT: Hold your phone directly, horizontally under the Schlage logo to unlock with Wallet
Hold the top of your phone (or the face of your watch) near the lock reader.
Tip: Be sure to hold your phone horizontally right over the logo on your lock until you see a green light to unlock with Wallet. Think of this working the same way a credit card reader does! (See the video below.)
You do not need to wake your phone or open the app.
The lock will beep/flash green (or give some kind of positive acknowledgement).
Engage with your lock to open your door.
Troubleshooting & Common Questions
My phone buzzes or the pass pops up, but the door won't unlock.
This means your phone is working, but the lock hasn't received your key data yet.
The Fix: Open the Quext app, go to your lock screen, and tap Sync. Once the sync finishes, try tapping your phone again.
Note: If you cannot sync the lock yourself, please contact property staff for assistance.
Can I still get in if my phone battery dies?
iPhone: Yes, if you enabled Express Mode, your key will work for up to 5 hours after your phone shuts down due to low battery.
Android: Many newer Android models support limited access with a low battery.
I got a new phone. What do I do?
Simply log into the Quext app on your new phone and follow the setup steps in this article to add the key to your new wallet. You can have active keys on up to 5 devices at once.
I'm seeing a red exclamation point (shown below). What do I do?
This probably means you're pulling your phone away from the lock too quickly. Be sure to hold your phone horizontally right over the logo on your lock until you see a green light to unlock with Wallet (see image below). Think of this working the same way a credit card reader does!
Compatibility & Operating System Requirements
Wallet access is available on most modern smartphones and wearables that support contactless payments.
iPhone: iPhone 8 or newer, running a current version of iOS with Apple Wallet
Android: NFC-enabled Android phones running Android 9 or newer with Google Wallet
Apple Watch: Apple Watch Series 4 or newer (paired with a compatible iPhone)
Android Wearables: Wear OS watches with NFC and Google Wallet support
Tip: If your phone or watch can make contactless payments, it will work for tap-to-unlock.
Need help?
Use the Chat with Support feature in your Quext app .
You can also search our full help desk library within your Quext Help Center.