Didn't receive Go invitation
Ask the applicant to check their spam/junk folders.
Confirm email spelling is correct.If the wrong email was entered, you’ll need to re-add the applicant:
Search for and select the desired application. Click View all details.
Open the Manage application dropdown menu. Use the Move Household Member feature to Remove them from the application.
Select the participant and click Next.
Click Confirm and remove.
Open the Manage application dropdown menu and select Add new Household member.
Enter the applicant’s information and click Add to re-send their invite to the corrected email address.
Can't Sign Go Documents
Ask the applicant to try another device.
Email go@onequext.com; please include any supporting content (screenshots) in the email.
TIP: Use a computer for better results.
Can't Submit Application
Search for and select the desired application. Click View all details.
Check for ID verification problems (see pages 21-26 ).
Recommend the applicant try submitting application from a computer (if initial attempt was on a phone).
Ask applicant for screenshots, if they’re willing.
Email go@onequext.com; please include any supporting content (screenshots) in the email.
Can't Process Payment
Confirm the applicant entered the following correctly:
Credit card number
CVV
Zip code
Ask applicant to try a different card.
Ask applicant for screenshots of the error (not the card information), if they’re willing.
Email go@onequext.com; please include any supporting content (screenshots) in the email.