Common ID Verification failures:
Applicant’s name doesn’t match what is on their government ID.
Information given after ID verification isn’t incorrect.
A poor selfie or blurry ID image was uploaded.
Foreign nationals are missing required information.
Fraud is suspected.
Applications in Progress
Search for and select the desired application. Click View all details.
Open the Household members dropdown menu for the individual.
Click Review ID verification results.
From there, decide to either:
Add identity data manually to override the failure (if allowed).
Deny the application by clicking Cancel application.
Wrong Email
Scenarios to look for:
A roommate didn’t get their invitation from Go.
An applicant has a bad/wrong email on file.
Search for and select the desired application. Click View all details.
Open the Manage application dropdown menu. Use the Move Household Member feature to Remove from the application.
Select the participant and click Next.
Click Confirm and remove.
Open the Manage application dropdown menu. Select Add new Household member.
Enter the applicant’s information and click Add to re-send their invite to the corrected email address.
Guarantor Issues
Scenarios to look for:
A signature was not received from Guarantor.
The guarantor has an ID verification failure.
Email go@onequext.com; please include any supporting content (screenshots) in the email.
Quote Issues
Select the unit and click Invite applicant.
Enter the applicant’s information and click Send invite to resend a new quote.
Non-US Citizen
Email go@onequext.com; please include any supporting content (screenshots) in the email.